What is an active student?
An active student is a student currently being managed by the school inside MartialFlow. Archived, inactive or historical students do not count towards Starter's 50-student limit.
Is Core really unlimited?
Yes. Core includes unlimited active students for a single school account, subject to fair usage and normal platform terms.
Why does Pro AI cost more if students are unlimited?
Pro AI is for schools that need heavier AI usage, deeper reporting, automation-ready workflows and more operational depth. You are not paying more just because you have more students.
Does MartialFlow charge a percentage of my student payments?
No. MartialFlow does not add a platform percentage fee to student membership payments. Your school pays only the standard fees charged by your chosen payment provider.
Are payment processing fees included?
No. Payment processing fees are separate and depend on the payment provider and payment method used, such as card, Bacs or Direct Debit.
What are AI credits?
AI credits are the monthly allowance used for MartialFlow's AI features. They allow schools to use AI for admin, student messages, grading support, class planning, lead follow-ups and reporting.
Are AI credits the same as tokens?
Not exactly. MartialFlow uses AI credits to keep pricing simple. Different AI tasks have different costs. Longer outputs, file analysis, web research and premium AI features may use more credits.
What happens if I use all my AI credits?
Your normal MartialFlow account continues working. You can either wait until your credits refresh next month or buy extra AI credits.
Do unused AI credits roll over?
Monthly AI credits do not roll over. Enterprise customers may have custom arrangements.
Can I buy more AI credits?
Yes. Extra AI credits can be added when needed.
Is AI unlimited?
No. AI is included, but not unlimited. This keeps MartialFlow fair and affordable for all schools.
How do events work for school subscribers?
Events and seminars are included with paid school plans, with tier-based paid public event allowances and unlimited free or internal events. MartialFlow does not add a percentage skim to subscriber event income.
Can non-subscribers use events?
Yes. Independent organisers can use flat Event Pass options for one-off seminars, bookings, tickets, payment tracking and QR check-in without starting a full school subscription.
All prices are excluding any applicable taxes. Payment processing fees are separate. MartialFlow does not add a percentage skim to student membership payments. AI credits refresh monthly and are subject to fair usage controls.